At Refresh Pain + Wellness, we want to ensure our patients are as comfortable and confident as possible. We understand that you may have questions, which is why we’ve addressed some of the most common ones below. If you don’t find your answer, please reach out to experts at our mental health and wellness clinic in Baltimore!

Do I Have To Pay To Get Access to the Patient Portal and Healow App?

Access to our Portal and the healow app is completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.

Is having online access secure?

Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption.

What can I access through the healow mobile app and Patient Portal?

We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff at our mental health and wellness clinic in Baltimore.

How do I sign up?

Sign-up is simple and outlined in the steps above. You should receive a username and password from our practice via email that you can print out and customize after your initial login. Access can be made via any web browser or through the smartphone app.

What if I forget my username and/or password?

The app and our Portal allow you to reset your username and/or password. You can also call the front desk and we can reset the username and/or password for you.

What if I need technical assistance?

User support is built into the web portal and the app, or you can ask a member of our staff.

We believe that Refresh Pain + Wellness is the best mental health and wellness clinic in Baltimore, and we want to do everything we can to ensure you are always comfortable and content with your service. Reach out to our team today!